Ordering Information
Account Creation
Welcome to Biowy! If you are new to our company, please create a customer account by completing our New Account Request form. Save the completed form and email it to our Customer Service Team at customerservice@biowy.com. A representative will reach out to you with the details of your new account.
Once your customer account is established, you can place orders using one of the following methods:
Phone: +1 (949) 305-8211
Email: customerservice@biowy.com
Shipping Information
North America
Standard shipping for all in-stock orders is typically two business days. Non-stock items may require additional shipping time. If expedited delivery is needed for in-stock items, please contact a Biowy representative for assistance.
Latin and South America
For the latest shipping rates and terms, please consult your Biowy representative.
Europe
In-stock items generally ship on the same day your order is confirmed. Non-stock items will take longer to ship. For standard delivery terms and current shipping rates, please reach out to your Biowy sales representative. Express delivery for in-stock items can be arranged for an additional fee.
Asia Pacific
Please consult your Biowy representative for the most recent shipping rates and terms.
Returns
Return Process
If you need to return a Biowy product, please initiate the process by completing our Return Material Authorization (RMA) Form. Save the completed form and email it to our Customer Service Team at customerservice@biowy.com.
Return Policy
Biowy Corporation accepts returns of stock items within 90 days from the original invoice date. Returned items may be subject to a reprocessing charge. An RMA number is required prior to returning any product. Please include the following information with your return request: the reason for the return, reference part number, quantity, lot number, and invoice number.
All returned products must be in their original packaging, unopened, undamaged, and suitably packed for shipping. Items should be in saleable condition and suitable for restocking. Additionally, please include a copy of the original order invoice and packing slip, and clearly indicate the RMA number in the shipping information.
Return Shipping Address
Biowy Corporation
RMA#:
27002 Vista Terrace
Lake Forest, CA 92630 USA
If you have any questions, please contact a Biowy representative at +1 (949) 305-8211 or email Biowy at customerservice@biowy.com.
Thank you for choosing Biowy!